Terms, Conditions, Shipping & Return Policy
Use of our website represents your acceptance of all terms and conditions. Order confirmation does not signify our acceptance of your order nor does it constitute confirmation of our offer to sell. AutomationDistribution.com reserves the right to accept or decline your order for any reason.
Shipping Policy
Orders generally ship within 48 hours. Any specifically noted shipping times represent the manufacturers’ estimated production or shipping schedules. Automation Distribution does not assume responsibility for late shipments due to manufacturer delays or delays at the carrier. Your order will ship as it becomes available. No orders are shipped on weekends or holidays. When specific product numbers have been obsoleted and a drop-in replacement is available, your order will be updated to reflect such updates.
If any item on your order is out of stock, we will inform you of the outage and update you as to the anticipated availability. We make every attempt to ship all products contained in the order at the same time.
You may supply your UPS or FedEx account number at checkout by selecting the appropriate shipping option. To ensure that the account number is supplied, your credit card will be authorized for an additional $20 shipping fee, which will be refunded at the time your order is processed as long as you have supplied a shipping account number as intended. Should a shipping account number not be supplied and the shipping cost of your order be $20 or less, this fee will substitute as a shipping charge. No overage will be refunded.
Pricing Policy
Pricing is subject to change without notice. No pricing is final until an order is accepted and charged by Automation Distribution.
Return, Cancellation & Exchange Policy
No cancellations or returns will be accepted on cylinders, actuators, special order, or build to order items.
Items marked Final Sale are not returnable.
Automation Distribution will exchange any products purchased from us that are in new, unused condition up to thirty (30) days from the date of delivery. Returns, exchanges, and cancellations are subject to a 30% restocking fee plus shipping. Cancellations received prior to the original order being processed may, at Automation Distribution Inc.’s discretion, not be subject to the restocking fee plus shipping.
All products sold by Automation Distribution are brand new, first quality (unless otherwise noted) with full balance of the factory warranties. Defective product claims must be reported within thirty (30) days of delivery. Please contact us to obtain a Return Material Authorization prior to sending your return. Items returned without prior authorization will not be refunded nor returned to the sender. Shipping is the customer's responsibility except in the event of an error on our part.
Cancellation Policy
Standard Product: On most standard products, your order may be canceled at any time prior to shipment. The cancellation may be subject to restocking charges. If it is too late for cancellation, it may be possible to return the product under our Returns, Cancellation & Exchange Policy.
Specialty Product: A product that requires assembly, machining, or is a specialty product, may be cancelled prior to production. However, if production has already begun, product cannot be cancelled.
Return Material Authorization (RMA)
To return product, you must obtain a Return Material Authorization (RMA) Number from a Customer Service Representative. The completed RMA Form and your Purchase Order Number, with RMA Number referenced, must be included with the product. The RMA Number must appear on the outside of the package and specific reason for return must be provided. Material must be unused, in original packaging, and in saleable condition. All returns shall be freight prepaid. Please Note: Non-standard cylinders, custom manifolds, and other made-to-order products will not be considered for return. Product that has been modified or altered in any way and products for which no record of purchase can be provided are subject to be returned to the customer at their expense.
For product returned due to a mis-shipment, over-shipment, or damage in transit, there is no re-stocking charge for the return. Otherwise, a 30% restocking fee plus the original cost of shipping will be charged.
No returns of used items will be accepted.
Once the product has been received by Automation Distribution Inc., a credit memo will be issued. You may deduct your credit from your next payment. Please reference the credit memo number.
Nonstock Material can be returned as long as Automation Distribution Inc. has authorization from the factory to return. The amount of restocking charges will be determined from the factory upon acceptance (minimum 30%). Credit for non-stock items will be issued after Automation Distribution Inc. has received credit from the vendor. Handling & restocking charges, plus all freight costs, will apply.
Customer RMAs must be submitted within 45 days of issuance by Automation Distribution Inc.
Warranties
All express warranties and implied warranties of merchantability and of fitness for particular purpose are hereby disclaimed. Seller will transfer to buyer any warranties extended by the manufacturer. There are no warranties, express or implied, which extend beyond this description. All liability for incidental and consequential damages resulting from the use of the products are disclaimed.
Product Image Representations
Product images are provided for reference only. Actual products may appear differently depending on options assigned.
We reserve the right to make changes to our web-site and these conditions at any time.
Updated: 12/3/2016; 5/5/2017; 6/1/18; 10/29/18